01 — Sound familiar?
Operations eat the day: your team does by hand what a system could do.
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The same questions, twenty times a day.
Prices, delivery times, “do you do this?”. Your best people spend the morning typing answers that are already written down somewhere.
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An enquiry that waited until Monday.
It came in on Friday evening through the site or Messenger, nobody saw it, and by Monday the client had bought elsewhere.
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Data retyped from email into the CRM and Excel.
Orders, contacts, invoices — copied by hand from one place to another, with the mistakes that come with it.
02 — The fix
One process, done properly — not an “AI transformation”.
We pick the one task that costs your team the most hours. Then I build it to run on its own: an AI assistant that answers only from your own price lists, documents and past answers, every enquiry filed into your CRM within a minute, and a Telegram or Slack message to the right person when something needs a human.
Anything the assistant is not sure about goes to a person — it says “I’ll pass this to a manager” rather than invent an answer. Your team stops copying and retyping, and spends the time on the work that actually needs them.
To be clear about the limits: this is not all of operations. Hiring, motivating and managing people stay with you. I take the part where information passes through people’s hands — email, messengers, the CRM and Excel.
03 — How it works
Three weeks from the first call to a process that runs itself.
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A free automation map
A 30-minute call about where the hours go. You get one page back: three processes worth automating, roughly how many hours each costs a week, which one to start with, and a fixed price.
Day 1 · free · no obligation -
Built on your data
Your price lists, documents and typical answers go into the assistant; the links to your CRM, mail and messengers are set up. We measure the “before”: hours, response time, errors.
Week 1 -
Tested alongside your team
The assistant drafts, a person approves. Whatever it gets wrong is fixed before a single client sees it.
Week 2 -
Launch and the “after”
It goes live, the team gets a short walkthrough, and we measure the same numbers again. The next 30 days of fixes are on me.
Week 3
A 30-minute call, a one-page plan back in writing.
04 — What changes
What you have after week three.
- 24/7Enquiries answered and filed, evenings and weekends included.
- < 1 minFrom a new enquiry to its record in your CRM and a message to the right person.
- 0Records retyped by hand for the process that was automated.
- 100%Of the code and accounts in your company’s name — no lock-in to a bot builder.
05 — Proof
An engineer behind it, not a bot builder.
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Ten years where mistakes are expensive
Sites and systems for healthcare, government and high tech, where data has to be protected and every project passes a security review. The same habits go into an automation that touches your clients’ data.
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Imerys — seventy sites onto one platform
A €3.6bn industrial group in 40+ countries. As technical lead I moved about seventy of its sites onto one platform, with every address kept. Making many systems work as one is the same job at a larger size.
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Integrations and bots, in my own code
CRM and API integrations, Telegram bots for clients and teams, automation of routine processes — written as code you own, not rented from a builder that bills per message.
06 — The offer
One process automated, everything it needs included.
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Automation map
freeThree processes, the hours each costs, which one to start with, and a fixed price — on one page.
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AI assistant on your own data
in the pilotAnswers from your price lists, documents and past answers, in Polish, English or Ukrainian; hands over to a person when unsure.
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Links to your tools
in the pilotCRM, mail, site forms, Messenger, Telegram, spreadsheets, invoicing — whatever the process touches.
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Alerts to the team
in the pilotA Telegram or Slack message to the right person the moment something needs a human.
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Before-and-after measurement
in the pilotHours, response time and errors, counted before the start and after launch.
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RODO and the EU AI Act
in the pilotClients are told they are talking to an AI, as the AI Act requires from August 2026; client data is processed under business terms and is not used to train models.
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Walkthrough and 30 days of fixes
includedHow to update the assistant’s answers yourself, and a month of free fixes after launch.
Free, in writing, after a 30-minute call.
Also — other work I take on
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Websites and web services
Company sites, campaign landing pages, client portals and internal tools.
from €1,500 landing page · from €4,000 company site or web service
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Audit and rescue of Drupal and WordPress sites
A written audit first, then updates, security and speed work without losing content, addresses or rankings.
€350–700 audit — credited in full against the work
07 — Guarantee
You pay in full only for a result you have seen measured.
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The price does not grow
The figure in the automation map is the figure on the invoice. Anything new is priced separately, and only if you say yes.
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The last payment comes after the measurement
Three payments: 30% at the start, 40% when the assistant passes the test with your team, 30% once it is live and the “after” shows the result we agreed. Until it does, further work is on me.
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30 days of fixes free
For a month after launch, anything that does not work as agreed is fixed at no charge.
08 — Start here
Tell me which part of operations eats your team’s time. I’ll send an automation map.
Two or three sentences are enough. I reply within one working day to set up a 30-minute call — no sales sequence afterwards.
What you get back — free, and in writing
- Three processes worth automating, and roughly how many hours each costs you.
- Which one to start with, a fixed price and a launch date.
- If a ready-made tool already solves it — that answer too.
09 — Questions
What owners ask before they say yes.
Won’t the AI tell my clients nonsense?
It answers only from your own price lists, documents and past answers, and when it is not sure it hands over to a person instead of guessing. In week two your team checks its answers before any client sees them.
What about RODO — will our client data end up with OpenAI?
Models are used under business terms where your data is not used for training, and where possible they run in the EU. Only the data the process needs goes to the model, and it is all written down in the plan before work starts.
Can’t we just use ChatGPT ourselves?
For drafting a letter, yes — and you should. What ChatGPT on its own will not do is sit in your CRM, read the site form at 11 pm, file the enquiry and message the right manager. That wiring is the work.
Will I have to let people go?
That is your decision, not the system’s. Most owners use the hours on work that was waiting: calling back warm leads, serving clients, the projects nobody had time for.
What if it breaks, or you disappear?
The code and every account are in your company’s name, and it is ordinary, documented code — any other developer can pick it up. The first 30 days of fixes are free, and upkeep afterwards is optional.
€1,500 is a lot for a small company.
Put your own numbers into the estimate above: it shows the price and how many months of routine it equals. The last part is paid only once the measurement shows the result, and if a cheaper ready-made tool would do, the map will say so.
Do you work in Polish and with Polish invoices?
I write to you in English or Ukrainian and invoice B2B in euro. The assistant itself answers your clients in Polish, English, Ukrainian — whichever they write in.
A reply within one working day, including an honest “you don’t need this built”.